FAQs

Click the questions below to get answers to our most frequently asked questions.

Convenient and free parking is available at each tour’s starting location.

Yes!  Portage Tours gift certificates are available for all tours.  To purchase or learn more about our gift certificates, please call (585) 206-3253 or click on the gift certificate icon at the top of each page.

Yes.  Only adults who are of legal age to consume alcohol (21 years of age or older in NYS) are able to take our tours.  Guests should be prepared to show proof of age.

All tickets are non-refundable; however, we provide our guest with an the option to purchase ticket protection in case they cannot attend the tour.  This insurance, available through Ticket Guardian, allows guests to get their money back if they cannot attend for a variety of reasons.  More details are available at checkout.

Most of our tour partners offer other beverage options, like wine, cider or soda.

Since this is an alcohol focused experience, only adults 21 years of age (the legal drinking age in New York) and older will be permitted on the tour.

Absolutely not! Our tours combine architectural commentary, historical facts, and local culture into a unique experience.

Please be sure to let us know if you, or anyone in your group, has a dietary restriction (e.g. vegetarian, allergy) when you purchase your tickets and we will make every attempt to accommodate your needs.

Yes.  Advance ticket purchase is required.  Most events sell out quickly.  To maximize your chances of getting the date and number of tickets you want, please book early.

We do not have a waiting list.  If a date is sold out, please email us and we may be able to add a tour for the day you desire.

Gratuities are greatly appreciated, although not mandatory.

Yes.  Bathrooms are available during the tour at our stops.

No worries about the weather!  Our tours run in the rain, snow and sun.  You will be traveling in a climate controlled bus.

Unfortunately, our bus tours are not wheelchair accessible.

At this time, we do not offer tours in any languages other than English.

We absolutely do!  We can custom curate an event for most any occasion – – family reunions, birthday and anniversary parties, out of town guests, corporate functions, bachelor and bachelorette parties.  Just contact us.

You may wish to bring some cash or a credit card to buy the treasures you discover on the tour.  Our bus is custom fitted to hold growlers, crowlers, wine bottles, and has a secure area to store purchases.  Also, remember to bring your photo ID.  Other than that, you only need to bring a readiness to have fun, a willingness to explore, and a smile!


Still have questions?

Contact our team directly by phone, email us, or use the form below

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